Privacy Policy

This Privacy Policy explains how Let's Go Live (“Let's Go Live,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website at letsgolive.io and our browser-based show control tools, including Stage Timer, Prompter, VOG, and Backup Live Stream (collectively, the “Service”). By using the Service, you agree to the practices described in this policy.

Let's Go Live is operated by a United States company. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

We collect the following categories of information:

• Account information. When you create an account, we collect your name, email address, password (stored in hashed form), and any workspace or organization details you provide.
• Billing information. When you subscribe to a paid plan, payment is processed by our payment processor, Stripe. We do not store full card numbers. We retain a customer identifier, subscription status, and billing history needed to manage your account.
• Content you create. Timers, prompts, announcement scripts, presets, templates, stream configurations, and other content you create or upload while using the Service.
• Usage and device data. We collect product analytics such as pages viewed, features used, approximate location derived from IP address, browser type, device type, and referring URLs. We use PostHog for product analytics.
• Communications. Records of support requests and other communications you send to us.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Create and manage your account and authenticate your sessions;
• Process subscriptions, payments, and billing;
• Send transactional messages, including account, security, and billing notices;
• Respond to your requests and provide customer support;
• Monitor and analyze usage and trends to improve features and reliability;
• Detect, prevent, and address fraud, abuse, and security incidents; and
• Comply with legal obligations and enforce our Terms of Service.

3. Service Providers and Sub-Processors

We share information with trusted third-party service providers who process data on our behalf and only as needed to provide the Service. These include:

• Supabase — database, authentication, and storage hosting;
• Stripe — payment processing and subscription billing;
• Cloudflare — content delivery, security, and live stream infrastructure;
• PostHog — product analytics;
• Resend — transactional email delivery.

Each provider is bound by contractual obligations to protect your information and use it only for the purposes of providing services to us. We do not sell your personal information.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, but disabling them may affect functionality.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You may also opt out of non-essential marketing communications at any time. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

8. International Data Transfers

We are based in the United States, and our service providers may process information in the United States and other countries. By using the Service, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@letsgolive.io.